Frequently Asked Sourcing Questions
Everything you need to know about custom promotional products, MOQs, DDP shipping, and factory compliance.
Ordering & MOQsWhat is your Minimum Order Quantity (MOQ) across different product lines?
MOQs vary by product category to reflect authentic OEM production efficiency and material minimums. Standard cotton totes, lanyards, can coolers, and drinkware start at 500 pcs; custom cut-and-sew apparel, outerwear, structured bags, and metal lapel pins start at 300 pcs; and luxury VIP gift boxes start at 100 sets. Custom Pantone fabric dyeing starts at 1,000 pcs.
Ordering & MOQsCan I split a single order across multiple product colors or logo designs?
Yes! You can split total order quantity across multiple fabric colorways (e.g. 500 black / 500 cream totes). For different logo designs, a small screen setup fee applies per additional artwork variation.
Ordering & MOQsDo you support custom rush orders for upcoming trade shows or corporate events?
Absolutely. We offer Rush Expedited Manufacturing (7-12 days) for critical event deadlines. Combined with 5-day Air Express delivery, we can get custom products to your venue in under 3 weeks.
Ordering & MOQsCan I order custom samples before committing to a full production run?
Yes! We strongly recommend pre-production physical samples. We produce exact physical samples with your custom branding, materials, and Pantone colors for physical inspection prior to mass production.
Customization & ProofsHow fast will I receive digital mockups and proofs after submitting my artwork?
Our design desk provides free 2D/3D digital proofs within 24 hours of receiving your vector logo file (.AI, .EPS, .PDF, or high-res .PNG).
Customization & ProofsWhat printing and branding techniques do you offer?
We offer full-spectrum branding: Silkscreen printing, Heat transfer, Sublimation, Embroidery, Laser engraving, Embossing, Woven patches, and UV digital printing tailored to the selected material.
Customization & ProofsCan you match exact Pantone (PMS) colors for logos and fabrics?
Yes. All logo printing uses solid Pantone PMS color matching. For fabric dyeing, we provide physical lab dips or Pantone C/U color matching for exact brand consistency.
Customization & ProofsDo you offer custom retail-ready packaging and private labeling?
Yes. We provide custom woven brand labels, barcode hangtags, individual eco polybags, and printed gift boxes ready for immediate retail or Amazon FBA distribution.
DDP Shipping & FreightWhat is Door-to-Door (DDP) Shipping, and how does it benefit my business?
With DDP (Delivered Duty Paid), Ruixing Gifts manages all export customs, ocean/air freight, import tariffs, customs clearance, and final truck delivery. The price quoted is 100% all-inclusive with zero surprise fees at destination.
DDP Shipping & FreightWhat are your standard air freight and ocean freight delivery lead times?
Air Express (DHL/FedEx/UPS): 5 - 7 business days.
Air Cargo: 8 - 12 business days.
Ocean Freight (DDP to US/EU): 20 - 30 calendar days.
Rail Freight (to EU): 18 - 25 days.
DDP Shipping & FreightCan you ship to multiple warehouse locations or split shipments?
Yes. We support split shipments to multiple global branch offices or Amazon FBA fulfillment centers in the USA, Canada, Europe, Australia, and Asia.
Quality & CertificationsWhat quality inspection standards do you follow during manufacturing?
Every order undergoes strict AQL 2.5 Major / 4.0 Minor inspection guidelines. Our QC team inspects raw materials, stitching density, print adhesion, hardware durability, and carton drop testing.
Quality & CertificationsWhat eco-friendly and social compliance certifications do your products have?
Our partner mills maintain GOTS (Organic Cotton), GRS (Global Recycled Standard), OEKO-TEX Standard 100, FSC certified paper, and BSCI social compliance audits.
Quality & CertificationsWhat happens if there are defective or damaged goods in my shipment?
We provide a 100% Quality Guarantee. Any items failing agreed AQL standards or damaged in transit will be remanufactured or refunded promptly.
Payment & Commercial TermsWhat are your standard commercial payment terms?
Our standard terms for custom OEM orders are 30% deposit upon sample approval and 70% balance payment prior to shipment (after final QC inspection report approval).
Payment & Commercial TermsWhat payment methods do you accept?
We accept Telegraphic Transfer (T/T Bank Wire), Credit Card (Visa/Mastercard via Stripe), PayPal, and Letter of Credit (L/C) for large enterprise contracts.
Payment & Commercial TermsDo you offer formal commercial invoices and custom HS code documentation?
Yes. Every shipment includes Proforma Invoices, Commercial Invoices, Packing Lists, Certificates of Origin (Form E/Form F), and HS Code classifications.
Have a Custom Project in Mind?
Our senior sourcing managers are online to calculate DDP freight estimates and provide free digital proofs.
Still Have Sourcing or Compliance Questions?
Our export specialists are available 24/7 to provide detailed factory quotations, sample terms, and custom tooling advice.